Incidents need expert ownership
Cloud operations still require people who understand both Omada Identity and real enterprise IAM environments.
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CloudOperations & support
Cloud
Omada Identity Cloud support bundles tailored to your organisation, environment and level of change.
The reality
Go-live is only the beginning.
The platform keeps changing
Updates, patches and tactical decisions must be assessed, tested and coordinated without losing sight of day-to-day operations.
Support needs direction
A sustainable service should resolve current issues while keeping architecture, technical debt and the IAM roadmap moving forward.
The solution
Support that grows with your Omada environment.
CloudCARE+ combines managed support with reporting, update management, tactical alignment and continuous improvement in three service tiers.
Service tiers
Choose the right level of care
Each tier provides a defined support bundle and operating cadence. Packages can be tailored to scope, complexity and usage.
Basic
Quickly and easily meet your IAM needs.
- 80-hour support bundle
- Bi-monthly reporting
- 2 cloud updates per year
- Minor bug fixes
- Tactical alignment twice a year
Smart
Full service, including multiple customisations.
- 120-hour support bundle
- Monthly reporting
- 4 cloud updates per year
- Complex bug fixes, minor upgrades and patches
- Tactical alignment every quarter
- Roadmap session once a year
Pro
For complex customisations and high system usage.
- 200-hour support bundle
- Monthly reporting
- 6 cloud updates per year
- Complex bug fixes, minor upgrades and patches
- Tactical alignment every quarter
- Roadmap session once a year
- Solution design session once a year
Beyond support
A long-term IAM partner
IAM roadmap definition
We help define a structured IAM roadmap aligned with your business strategy, so your Omada investment grows with your organisation rather than becoming a maintenance burden.
Architecture optimisation
Practical guidance across role-model design, connector strategy, data quality and lifecycle-process optimisation.
Finding your fit
Which tier is right for you?
Basic
- Small to mid-size organisations
- Occasional incidents
- Stable, low-change environment
Smart
- Small to mid-size organisations
- Regular incidents
- Help needed to define a roadmap
- Help needed with tactical choices
Pro
- Mid-size to enterprise-size organisations
- Regular incidents
- Help needed to define a roadmap
- Help needed with tactical choices
- Basic training and education required
Why praktiga CloudCARE+
Practical expertise for everyday operations
Seasoned Omada-certified IAM professionals who know Omada Identity and understand how it performs in complex enterprise environments, including Omada Certified Solution Architect and Implementation Consultant expertise.
Application onboarding
Governed onboarding for integrations ranging from basic connections to complex enterprise applications, based on proven Omada Identity practices.
Extensible connectivity
Tailored connector development through the Omada Identity Connectivity Framework for systems that need governed provisioning.
Clean & sustainable IAM
Script standardisation and migration reduce technical debt and keep your Omada environment maintainable.
Smart automation
Automation through the Omada Identity OData API reduces manual effort and enables scalable, governed self-service.
Incident & problem management
Tiered incident handling, root-cause analysis and permanent-fix management help prevent recurring issues.
Omada update management
We track, test and apply Omada Cloud updates, including smoke testing before promotion to production.
The support model that adapts to you
Packages can be tailored to scope, complexity, usage and business priorities. praktiga solutions are scalable, flexible and purpose-built.
Ready to choose your CloudCARE+ tier?
Tell us how your Omada Cloud environment operates today and where you need support, alignment or improvement.