CloudCARE+
- ✓ 80 hrs Support Bundle
- ✓ Bi-Monthly Reporting
- ✓ 2× Cloud Updates per year
- ✓ Minor bug fixes
- ✓ Tactical Alignment twice a year
- ✓ 120 hrs Support Bundle
- ✓ Monthly Reporting
- ✓ 4× Cloud Updates per year
- ✓ Complex bug fixes & minor upgrades & patches
- ✓ Tactical Alignment every quarter
- ✓ Roadmap Session once a year
- ✓ 200 hrs Support Bundle
- ✓ Monthly Reporting
- ✓ 6× Cloud Updates per year
- ✓ Complex bug fixes & minor upgrades & patches
- ✓ Tactical Alignment every quarter
- ✓ Roadmap Session once a year
- ✓ Solution Design Session once a year
IAM Roadmap Definition
We work with you to define a structured IAM roadmap aligned to your business strategy — so your Omada investment grows with your organisation rather than becoming a maintenance burden.
Architecture Optimisation
Practical, opinionated guidance on your Omada architecture — from role model design and connector strategy to data quality and lifecycle process optimisation.
Basic
- Small to mid-size organisations
- Occasional incidents
- Stable, low-change environment
Smart
- Small to mid-size organisations
- Regular incidents
- Requires help deciding on a roadmap
- Requires help making tactical choices
Pro
- Mid-size to enterprise-size organisations
- Regular incidents
- Requires help deciding on a roadmap
- Requires help making tactical choices
- Requires basic training & education
Seasoned Omada-certified IAM experts
IAM professionals who not only know Omada Identity inside out, but understand how it performs in complex, real-life enterprise setups. Both Omada Certified Solution Architect and Implementation Consultant.
Application Onboarding
From basic integrations to complex enterprise applications — governed onboarding based on proven Omada Identity best practices.
Extensible Connectivity
Tailored connector development using the Omada Identity Connectivity Framework for any system that needs governed provisioning.
Clean & Sustainable IAM
Script standardisation and migration — reducing technical debt and ensuring your Omada environment stays maintainable.
Smart Automation
Automated IAM solutions using the Omada Identity OData API — reducing manual effort and enabling scalable, governed self-service.
Incident & Problem Management
Tiered incident handling with root-cause analysis and permanent fix management — so the same issue never surfaces twice.
Omada Update Management
We track, test and apply Omada Cloud updates in your environment with smoke testing before production promotion.
The Support Model That Adapts to You
Packages can be tailored based on scope, complexity and usage, and aligned with your business priorities. All praktiga solutions are Scalable, Flexible, Purpose-Built.